Terms & Conditions

GENERAL

a) The following terms and conditions apply to all orders place by the customer (hereinafter referred to as “you”) with Natural Project through (“Natural Project”, “we” or “we”), at Natural Project website or mobile website (jointly referred to as “Naturalproject.sg”).

b) By visiting Naturalproject.sg and/or purchasing something from us, you agree to be bound by the terms and conditions set out herein (the “Terms”) including any additional terms and conditions and policies.

c) These Terms apply to all users of the site. Please read our Terms carefully before placing any orders on Naturalproject.sg. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any of the services.

d) The Terms and Conditions may be modified from time to time. You can review the most current version of the Terms and Condition any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting update and/or change to our website. Please check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

PRICES AND CHARGES

a) The prices for our products displayed on Naturalproject.sg are subject to change without notice.

b) The prices for our products displayed on Naturalproject.sg do not include a delivery charge. The delivery charge will only be added to the total price at the checkout page.

c) The delivery charge for each order will be the same, regardless of the number of pieces or weight or size of your order. The cost for your delivery method will be indicated during the checkout process. If we have to make more than one delivery for your order, there will be no additional charge for any subsequent deliveries.

DELIVERY

a) Natural Project will put in the best effort to be as efficient and accurate when receiving and dispatching orders. Please note that we only ship to residential or commercial address, and not to P.O. box addresses.

b) Natural Project will dispatch approved orders as soon as possible and in the order that they have been received. Depending on the destination of delivery, delivery timing may vary between 3 to 5 working days (Monday to Friday).

c) Occasional delays to delivery may occur during peak periods or in the case of unexpected events. In the unlikely event that your delivery time exceeds 14 working days, you may cancel your order and a full refund will be given back to you.

d) If your order does not arrive by the scheduled date, please contact our Customer Service team at npteam@naturalproject.com.sg. 

PRODUCT AND SERVICES

a) We have made every effort to display as accurately as possible the colours and composition of our products that appear on Naturalproject. If there are colour differences between the one shown on the website and the actual garment, it may be due to the inaccuracy of the colour reproduction on the computer monitor’s display and we would not be hold responsible for such differences.

b) If there are any manufacturing defects in the items you purchase from Natural Project website, please contact our Customer Service Team for an exchange.

c) All descriptions of products are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

PAYMENT

a) Payment currency 

The default currency that will be used at Natural Project website is Singapore Dollars (SGD). Other currencies available are Australian Dollars (AUD), British Pound (GBP), Chinese Yuan (CNY), Malaysia Ringgit (MYR), New Zealand Dollars (NZD) and United States Dollars (USD).

b) Payment by Credit/Debit Card

You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or MasterCard). The applicable amount will be immediately reserve om you card but will not be debited until the goods have been dispatched. Natural Project reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchase is correct. We may refuse orders depending on the result of these checks. 

c) Please note that we do not accept any cash or cheque payment.

DISCOUNT VOUCHERS 

a) Vouchers are non-transferable and non-extendable. 

b) Vouchers you possess have to be applied in the shopping bag before completing the check out process. There will be no cash refunds or reimbursement if your voucher is not applied to your order.

c) Vouchers cannot be used in conjunction with other promotions ongoing. 

c) Vouchers have to be fully utilised in one transaction. Any excess value unused will not be refunded or credited back to you. 

LIABILITIES

a) Natural Project is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the good or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, floor, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

b) Our maximum liability to you for any loss or damage arising in connection with your order on the Natural Project website shall be limited to the total price of your order.